Troubleshooting is the process of figuring out how to solve a computer problem. Even with the most updated software and hardware, occasionally computers can malfunction.
Basic Troubleshooting Steps
- Close open programs and windows you are not currently using.
- Make sure all of your cords are connected properly.
- Try to repeat the sequence of commands you performed before the problem occurred. See if this causes the same response by your computer.
- Press the F1 key to access the Help window. You can search for a solution to your problem once the Help window appears.
- If there is an error message, record the full message for future reference.
- Restart your computer to see if it clears the problem. To restart your computer, open the start window and select the Restart button instead of the Log Off button.
- If restarting the computer does not clear the problem, shut down the computer and then start it back up again.
- If the issue is still not resolved, check the common technology issues below or call your system administrator.
0 comments